Upper East Side Vacations from $674

Excellent property recommended

The worst part is the housekeeping service. My family purchased an M&M yellow bag that contained candy, two precious keychains, and a special limited edition The Great Gatsby cup that we placed inside. Along with our other bags, this bag was sitting in our hotel room when we left. When we came back, the beds had been made, but the yellow M&M bag was nowhere to be found. We searched the place from top to bottom, but sadly we couldn’t find it. We know that we did not misplace this bag and are certain the housekeeping must have taken it, there is no way it could have been considered trash as it was wide open with all of its precious souvenirs and belongings inside. The staff could not locate the bag and said there was no footage showing any robbery, yet obviously the housekeeper would have hidden it. We are very disappointed and will never book this hotel again. We are waiting for hotels.com’s action. Another disappoint was the breakfast service, the man allowing and placing customers at tables was considerably rude and condescending, forcing our family to wait a long time to eat. This was the first time bringing our family to New York at a huge expense with this hotel, which ruined the entire vacation for my family.